We will normally dispatch the goods to you within 14 days of receipt of order.
In the event that we will not be able to dispatch the order within 14 days then we will contact you by email to inform you of the delay
with details of the expected dispatch date. In the event that this dispatch date is unacceptable to you then the order may be cancelled and your funds will be returned to you.
Receipt of orders will be confirmed by email.
Dispatch will be confirmed by email.
Orders can be cancelled prior to dispatch, providing you have not been notified that the goods have been dispatched. You would normally be notified that goods have been dispatched by e-mail. Any payment made, should you cancel your order, will be refunded in full. Refunds will be made by Cheque sent to your billing address within 5 days of cancellation.
Should you be dissatisfied with the content of your order, i.e. items missing or incorrect items dispatched to you, replacement items will be sent to you within 5 days of the error being notified to us stock levels permitting. Items missing or incorrect items being sent does not automatically entitle you to cancel the whole order.
Refunds will not be made automatically other than for reasons defined above unless goods are faulty and are returned to us within 14 days of receipt.
Should you be dissatisfied with the product as to quality you may request a refund subject to the return of the goods to us with 14 days. This request for a refund will be considered after the goods have been inspected by our quality control team.
This policy does not affect your statutory rights and is in addition to protection afforded you in law.
We are committed to protecting your privacy.
We will only use the information that we collect about you lawfully.
We collect information about you for 2 reasons:
We will only use your email address to provide you with the status of your order.
- To process your order and
- To provide you with the best possible service.
We will not email you in the future unless you have given us your consent.
We will give you the chance to refuse any marketing email from us.
The type of information we will collect about you includes:
We will never collect sensitive information about you without your explicit consent.
- your name
- phone number
- email address
Completion of an order form implies that we may store the information provided on the order form for the purpose
of delivery and normal company records. The information we hold will be accurate and as up to date as the latest information provided.
You may request to see the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security
We will not divulge your email address to a third party without your consent.
If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.
We may use technology to track the patterns of behaviour of visitors to our site. This can include the
use of a "cookie" which will be stored on your browser. You can modify your browser to
prevent this happening. The information collected in this way could be used to identify you unless
you modify your browser settings.
If you have any questions/comments about our privacy statement, please email us
Irrespective of the location of the server for this site, this site operates under English law and the "point of sale" should still be considered as England.
35-37 Grosvenor Gardens
Distribution Centre Phone: 01933 229718
Distribution Centre Fax: 01933 226286